Terms of Service

Last updated: 2026

Company Name: JOPHABOL MULTINATIONAL COMPANY LIMITED

These Terms of Service ("Terms") govern your use of the services provided by JOPHABOL MULTINATIONAL COMPANY LTD ("the Company," "we," "us," or "our"), including our website, mobile applications, and gift card trading services ("JOPHAB").

By using our Platform, you agree to these Terms. If you do not agree, please do not use our services.

1. Eligibility

To use our services, you must:

  • Be at least 18 years old; and
  • Have the legal capacity to enter into a binding agreement under Nigerian law.

2. Our Services

We provide a platform that enables users to sell or exchange gift cards for cash or other supported value.

We aim to provide reliable services, but we do not guarantee:

  • Continuous or uninterrupted availability; or
  • Fixed or permanent exchange rates.

3. User Responsibilities

You agree to:

  • Provide accurate and truthful information at all times;
  • Submit only valid, unused, and legally obtained gift cards;
  • Not engage in fraud, money laundering, or any unlawful activity;
  • Comply with all applicable Nigerian laws and regulations.

We reserve the right to suspend or restrict accounts that breach these obligations.

4. Compliance with Nigerian Regulations

To comply with applicable laws, including anti-money laundering (AML) and financial regulations, we may:

  • Request identity verification (KYC);
  • Monitor transactions for suspicious activity;
  • Report transactions where required by law or regulatory authorities.

Failure to comply with verification requests may result in delays, suspension, or cancellation of transactions.

5. Gift Card Review and Verification

All submitted gift cards are subject to review, including:

  • Balance confirmation;
  • Issuer and regional validation;
  • Fraud and risk checks.

We may decline any transaction where a card does not meet our requirements.

6. Pricing and Rate Fluctuation

6.1 Market-Based Pricing

Gift card rates are influenced by market conditions and may change at any time due to:

  • Demand and supply dynamics;
  • Third-party vendor pricing;
  • Card type, region, or denomination;
  • Risk and compliance considerations.

6.2 Indicative Rates

Rates displayed on the Platform before completion are estimates only and may change.

6.3 Final Rate Determination

A transaction rate becomes final only after:

  • The gift card has been successfully submitted;
  • All verification checks are completed; and
  • The Company confirms the transaction.

6.4 Adjustment of Rates

Where necessary, we may adjust a rate before completing a transaction due to:

  • Changes in market conditions;
  • Differences between submitted and described card details;
  • Processing delays or technical issues.

Where possible, we will notify you before finalizing such changes.

6.5 User Acceptance

By proceeding with a transaction after a rate update, you agree to the revised rate.

7. Payments

Payments are processed after successful verification and approval.

While we aim for prompt processing, timelines may vary due to:

  • Banking systems;
  • Third-party providers;
  • Compliance checks.

8. Transaction Delays or Interruptions

We are not responsible for delays caused by:

  • Network or technical issues;
  • Third-party service providers;
  • Regulatory or compliance reviews.

9. Transaction Refusal or Cancellation

We may decline, cancel, or reverse a transaction where necessary, including where:

  • Fraud or suspicious activity is detected;
  • Incorrect information is provided;
  • A pricing or technical error occurs;
  • Required by law or regulatory authorities.

10. Limitation of Liability

We strive to provide a secure and reliable service. However, to the extent permitted under Nigerian law:

  • We are not liable for losses resulting from market rate changes;
  • We are not responsible for indirect or consequential losses;
  • Our total liability, where applicable, shall not exceed the value of the affected transaction.

11. No Liability for Market Fluctuation

Gift card trading involves variable pricing. By using our services, you acknowledge that:

  • Rates may change before a transaction is completed;
  • The Company is not responsible for any perceived loss due to rate changes;
  • Transactions are completed based on the final confirmed rate.

12. Account Suspension or Termination

We may suspend or terminate access to the Platform where:

  • These Terms are violated;
  • Fraudulent or illegal activity is suspected;
  • Required by law or regulatory authorities.

13. Privacy

Your personal data is handled in accordance with applicable Nigerian data protection laws. Please refer to our Privacy Policy for details.

14. Governing Law

These Terms shall be governed by the laws of the Federal Republic of Nigeria.

15. Dispute Resolution

In the event of a dispute:

  • Parties shall first attempt to resolve the issue amicably;
  • Where unresolved, disputes may be referred to mediation or a court of competent jurisdiction in Nigeria.

16. Changes to These Terms

We may update these Terms from time to time. Continued use of the Platform indicates acceptance of any updates.

17. Acknowledgment

By using our Platform, you confirm that you:

  • Understand that gift card rates are not fixed;
  • Accept that rates may change before completion;
  • Agree to these Terms and all applicable policies.

Contact Us

Please send your feedback, comments, requests for technical support by email: help@jophab.com